Privacy Policy
Effective Date: 21 September 2026
Spectrum Medical Devices (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, business partners, hospital clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal and business information in the course of our operations as a healthcare equipment and disposables importer, exporter, and domestic supplier.
1. Information We Collect
- Business contact details such as name, designation, hospital/institution name, email address, and phone number, provided through inquiries, quotations, or order forms.
- Correspondence and communication records relating to orders, service requests, or support queries.
- Basic website usage data (such as pages visited and browser type) if collected via our website's analytics or cookies.
- Payment and billing information necessary to process orders, handled in accordance with applicable financial data protection standards.
2. How We Use Your Information
- To process quotations, orders, deliveries, and after-sales support.
- To communicate regarding product availability, regulatory updates, or service matters.
- To maintain compliance records required under ISO 13485:2016 and applicable medical device regulations.
- To improve our products, services, and website experience.
3. Sharing of Information
We do not sell or rent personal or business information to third parties. Information may be shared with:
- Original equipment manufacturers and global partners, where necessary to process warranty claims or regulatory documentation.
- Logistics, customs, and shipping partners, to facilitate delivery of goods.
- Regulatory or government authorities, where required by law.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information in our custody from unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
Business and transactional information is retained for as long as necessary to fulfil the purposes described in this Policy, including compliance with regulatory, tax, and quality-management record-keeping requirements, after which it is securely archived or deleted.
6. Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal information held by us. Requests can be directed to the contact details below.
7. Cookies & Website Analytics
Our website may use cookies or similar technologies to understand visitor behaviour and improve user experience. You may disable cookies through your browser settings; doing so may affect certain website functionality.
8. Third-Party Links
Our website or communications may contain links to third-party manufacturer or partner websites. We are not responsible for the privacy practices of these external sites and encourage you to review their respective policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted with a revised effective date.
10. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us at sales.spectrummedicaldevices@gmail.com or +91 98104 02286, New Delhi, India.
